What does it mean when Track says "bank-grade" or "bank-level" security?

Your connection to Track is secure and encrypted using SSL (Secure Sockets Layer). This is the same level of encryption used by leading banks and government agencies.

Does Track store my bank passwords?

No. Track never stores your bank username or password. We partner with both Plaid Technologies, Inc. and Envestnet | Yodlee to sync your banking data to Track.

How secure is Track's app?

All data in and out of Track's website and app is transmitted over HTTPS (the secure version of HTTP). More technically, all data is protected with a RSA 2048-bit SSL security certificate.

This means your information (such as passwords, bank numbers, or credit card numbers) is private when it is sent to Track. You can always double check our site is secured by looking for the lock symbol in the address bar of your browser (pictured below).

How is my data stored and handled?

All of our services and data are hosted in Amazon Web Services facilities in the USA. Further details about the considerable measures Amazon take in securing their facilities and services can be found here: https://aws.amazon.com/compliance/.

Does Track follow any security best practices?

Yes. Track participates and passes regular security and system audits. Our vendors and partners regularly require these audits as well.

How can I make my Track account more secure?

Never give out or share any passwords, bank numbers, or credit card numbers over email, customer support chat, or text message. Instead, ensure you only submit this sensitive information through Track's secure app (https://www.track.tax). Track representatives are trained to never ask for this information.

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